1. Service Access & Delivery
Our software is delivered as a cloud-based service (SaaS). Upon successful payment and account creation, customers receive immediate or scheduled access to the platform based on their selected plan. No physical products are shipped.
2. Account Activation
- New users receive login credentials and onboarding details via email within 4 business hours.
- Existing users with active subscriptions maintain uninterrupted access unless otherwise stated.
3. Support & Issue Resolution
- Our support team is available 8am – 5pm via WhatsApp (+1 (346) 677-2542) or Email (support@oriontech3d.com)
- We aim to respond to technical issues within 48 hours and resolve critical access issues within 4 hours.
4. Subscription Changes & Cancellations
- Customers may upgrade, downgrade, or cancel their subscriptions via their account portal under settings -> subscription before their next billing cycle or by contacting us via the support contact details
- Refunds, if applicable, are processed according to our refund policy. In most cases, the full amount of the subscription term will be returned unless the term has already started; in which case the refund amount will be prorated to the amount left in the subscription term
5. Policy Updates
We reserve the right to update this policy as needed. Changes will be communicated through email or platform notifications.